Shipping policy
Shipping Policy
Last Updated: September 11, 2026
Thank you for shopping with us. We are committed to processing and delivering your orders safely and efficiently.
1. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping & Delivery
Once your order has been dispatched, delivery generally takes 3–7 business days, depending on your location and the courier service.
Delivery times may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.
3. Order Tracking
Once your order has been shipped, tracking information will be provided when available.
You can use the tracking details to monitor your shipment's status until delivery.
4. Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
5. Order Cancellation
Cancellation requests must be submitted as soon as possible after placing an order.
Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, please refer to our Return and Refund Policy.
6. Failed or Undelivered Orders
If a delivery attempt fails because of an incorrect address, unavailable recipient, or refusal to accept the package, the courier may attempt redelivery or return the package to us.
Additional shipping charges may apply for reshipping an order returned due to incorrect or incomplete customer information.
7. Delayed or Lost Shipments
If your order is significantly delayed or appears to be lost in transit, please contact our customer support team with your order number and tracking information. We will work with the courier to investigate the issue.
8. Contact Us
For questions regarding shipping or your order, please contact our customer support team through the contact information provided on our website.
We appreciate your business and thank you for choosing our store.